Every Leap Forward Is Only Possible Because It’s Humanly Possible
ManpowerGroup, światowy lider innowacyjnych rozwiązań dla rynku pracy, od 2001 roku wspiera swoich klientów i kandydatów w Polsce. W Polsce ManpowerGroup posiada 40 agencji i jest obecny w 25 miastach w całym kraju. Organizacja oferuje unikalne usługi dla firm i kandydatów poprzez: ManpowerGroup™ Solutions, Manpower® oraz Experis™. Usługi ManpowerGroup w Polsce obejmują pracę tymczasową, rekrutację stałą i badanie kompetencji pracowników, zatrudnienie zewnętrzne, outsourcing procesów, doradztwo personalne, zarządzanie karierą i outplacement.
Technical Leader with German language
Permanent work
Workplace: Gdańsk
Nr Ref.: TLW/017/GBE
Job description:
- Providing technical support for foreigner customers
- Registering customers' problems and requests
- Monitoring and classifying all incoming documents and information
- Assignment of unresolved cases to the next line of support
- Following customer service standards
- Very good knowledge of German language in written and spoken
- Communicative level of English language
- 1-2 years of technical support experience call center or a service center supporting computer HW product clusters or onsite support experience
- Good understanding and working experience of Databases, programming to supporting servers and network products in a call center setup or a IT support setup
- Knowledge and experience with Microsoft Windows Client Platforms (Windows 2000/XP/Vista).
- Specific education in the product category to be supported – Diploma, certification, MCSE, SQL server certification etc.
- Knowledge and experience with Microsoft Windows Client Platforms (Windows 2000/XP/Vista).
- Knowledge or experience with Microsoft Outlook (2000, 2002, 2003) and other MessagingClients (POP3/IMAP/SMTP)
- Attractive salary and benefit package
- Stable employment
- Work in an international environment
- Work with the high-qualified team of professionals
- Possibility of career development
- Possibility of gain and develop an experience in the field of IT
