Technical Support Agent with Czech

• As a Technical Support Agent with HCL Technologies, you will perform a support role for the Czech-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.  
• Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.  
• Daily Activities: 
• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users 
• Route problems to internal support group 
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge  
• Administer and provide User Access in various systems 
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions 

• Excellent communication and conversation skills (both verbal and written) 
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations 
• Ability to acquire new information quickly and the willingness to do so at all times 
• Willingness to embrace the 24/7 work environment  

• Understanding of the IT environment and readiness to learn new processes and technologies 
• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware 
• ITIL knowledge would be an asset 
• Language Requirements: 
• Czech – at least B2       
• English – at least B2 

• Life insurance 
• Private healthcare 
• MultiSport Card 
• Clear career path in a growing multinational organization 

  
At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.