Technical Support Manager

Required education and experience on the job:

• Bachelor degree of electronics or related
• Electronic devices repair experience
• Outsourced service centre management
• Outsourced service center KPI and repair quality improvement experience
• Quality improvement methodology implementation experience
• Multiple cultures and languages working experience is a plus
• Experience of cooperation with dealers is a plus

Required knowledge and skills on the job:

• Technical problems trouble shooting skill
• Data collection, compilation, analysis & reporting
• Problem definition (clear & precise), problem-solving technique
• Service market information sensitivity
• Good communication skills and capabilities
• Enthusiastic and aggressive in solving problems
• Ability to communicate clearly and convincingly with multi-customer basis
• Fluent English
• Basic Microsoft office and computer knowledge

Required personal characteristics on the job:

• Travelling time 40%
• Strong drive to achieve results
• Details oriented.
• Independent in taking up own initiatives.
• Adapt to the dynamic working situations. workload, dealing with multiple tasks simultaneously