We are currently looking for candidates for the position:
Technical Support Manager
Miejsce pracy: Gorzów Wielkopolski
Major Duties and Responsibilities:
- Manage the technical support towards the CSP´s (ASD´s)
- Be linking pin between central Customer Service field and quality teams
- Ensure execution fast corrective improvement actions.
- Generate processes of fast failure identification and formalize learning for new developments.
- Visit CSP´s on regular basis to support feedback loop of speed and data quality.
- Manage communication flow with Back-offices in various sites.
- Prepare training material and service information for CSPs (service booklets, symptom cures)
- Participate in weekly TC's with Region and Factory
Requirements
- Bachelor degree of electronics or related
- Technical problems trouble shooting skill
- Data collection, compilation, analysis & reporting
- Problem definition (clear & precise), problem-solving technique
- Good communication skills and capabilities
- Multiple cultures and languages working experience is a plus
- Electronic devices repair experience
- Quality improvement methodology implementation experience
- Ability to communicate clearly and convincingly with multi-customer basis
- Fluent English
- Microsoft office and computer knowledge
Required personal characteristics on the job:
- Travelling time 40%
- Strong drive to achieve results
- Details oriented.
- Independent in taking up own initiatives.
- Adapt to the dynamic working situations. workload, dealing with multiple tasks simultaneously
