Technical Support Manager

Major Duties and Responsibilities:

• Manage the technical support towards the CSP´s (ASD´s)
• Be linking pin between central Customer Service field and quality teams
• Ensure execution fast corrective improvement actions.
• Generate processes of fast failure identification and formalize learning for new developments.
• Visit CSP´s on regular basis to support feedback loop of speed and data quality.
• Manage communication flow with Back-offices in various sites.
• Prepare training material and service information for CSPs (service booklets, symptom cures)
• Participate in weekly TC's with Region and Factory

Requirements

• Bachelor degree of electronics or related
• Technical problems trouble shooting skill
• Data collection, compilation, analysis & reporting
• Problem definition (clear & precise), problem-solving technique
• Good communication skills and capabilities
• Multiple cultures and languages working experience is a plus
• Electronic devices repair experience
• Quality improvement methodology implementation experience
• Ability to communicate clearly and convincingly with multi-customer basis
• Fluent English
• Microsoft office and computer knowledge

Required personal characteristics on the job:

• Travelling time 40%
• Strong drive to achieve results
• Details oriented.
• Independent in taking up own initiatives.
• Adapt to the dynamic working situations. workload, dealing with multiple tasks simultaneously