Online Interactive Education Support – Laureate is the international center of excellence for online higher education within Laureate International Universities, the leading worldwide provider of higher education. Our portfolio of online degrees totals over 250 programs ranging from Bachelors and Masters to Doctoral levels.
OIE Support delivers the operational skills and expertise that are needed to meet the increasing demand for quality online higher education whilst providing Enrolment management to prospective students around the world.
OIE Support is currently seeking in Gdansk office an:
The Training Managerwill manage a multi-discipline training function focusing on new hire training, skills training, program knowledge, manager training, and various technical programs. This position will report directly into the Enrollment Director and will play a critical role in assisting with the execution of the training strategy for the enrollment teams.
- Work in partnership with Enrollment management to identify, create, and implement targeted training programs to improve selling skills and program knowledge using a blended delivery method
- Develop and deliver blended learning programs to new hires and existing Enrollment Advisors surrounding the topics of Company, Institution, Product and Technical Knowledge
- Listen to Enrollment Advisor phone interactions with student prospects and provide feedback
- Conduct needs assessments, and confer with management, to determine training needs and priorities
- Build and deliver short/long-term training plans that are designed to meet Enrollment goals, including new student growth and increasing conversion rates
- Evaluate training program effectiveness by collecting and monitoring established metrics and gathering feedback
- Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure learning maximum effectiveness of training programs
- Participate in meetings, seminars, and training sessions to obtain useful information and integrate information into training program
- Contact and schedule internal and external vendors for specialized training
- Handle all logistical arrangements, room set up, managing rosters, instructor scheduling, reporting on completion and sending reminders to participants
- Work with internal subject matter experts to develop and facilitate training
- Manage and drive learning management system improvements to improve global scale and efficiency
- Bachelor’s Degree
- 4-5 years of professional training experience, as a Sales Trainer, Learning and Development Specialist, or a related title
- 2-4 years of management experience in either online education or a sales environment will be an advantage
- Experience in implementing medium to large scale change initiatives
- Experience in launching and sustaining global training and development programs
- Strong business and HR acumen
- Highly focused on job priorities and customer needs
- Excellent project management skills
- Excellent leadership, problem solving, critical thinking, and analytical skills
- Excellent oral and written English communication skills
- Microsoft Office Suite skills required (MS Word, MS Excel, MS PowerPoint, etc…)
- Role in an international company with stable position on the market
- Professional challenges
- Strong people oriented culture
- Skills development through diverse work assignments and professional trainings program
- Work with diverse, motivated team