Travel Consultant with Finnish

WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our Clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.

Currently we are looking for candidates who appreciate teamwork with people from different cultures in order to support our Client, a leading Online Travel Agent (OTA) in the Nordic countries.

• Fluent in Finnish
• With communicative level of English
• Very good interpersonal & communication skills
• Experience in a customer service role or travel industry – will be an asset
• Travel software knowledge would be an advantage
• Strong Customer service focus
• Proactive
• Team player
• Able to pick up new tasks quickly
• Basic computer skills

• Answering calls and responding to e-mails
• Following prescribed processes (e.g. Rebooking, Cancellation, Schedule change, Name change, Luggage, Meals and Seats, Insurance, Monitor automated ticketing process) and handling other customer requests
• Providing customers with all requested and relevant information
• Cooperating with all relevant departments to resolve customer issues
• Providing e-ticket confirmations to customers

• Great office close to the sea (3 km)
• Everyday contact with different languages
• Prospects for self-development in a dynamically expanding company
• Work for an International Client from Travel Industry
• Everyday contact with multinational environment
• Permanent employment contract (after 6 months’ trial period)
• Dedicated paid induction training for new joiners
• Monthly performance bonus
• Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
• Wide range of development and training options (including soft skills, computer and language courses)
• Friendly atmosphere
• Team going outs
• Fruit Mondays to start your week with energy