The Troubelshooting Agent will manage International Community in designated language, including: recruiting new experts, regularly engaging with current experts, managing experts’ statuses, share appropriate comms and product info, help preparing annual events for community experts. This function involves tthrough community and social media building relationships with community contributors to provide a delightful self-
help experience and support that scales.
- Checking quality of localization of webmaster content to be published on relevant local channels (Blogger, Twitter);
- Developing technical expertise, and be a genuine, credible, and utterly charming ambassador to the ICS community;
- Monitoring communities to identify trending issues or threads suitable for direct support;
- Identifiyng top user issues and relevant insights for your market and communicate those to the regional PSM;
- Performing user feedback deep dive on specific market/language upon request;
- Working closely with the other team members to meet client goal;
- Other activities assigned by the direct Manage;
- Working closely with the other team members to meet client goals;
- Offering suggestions on possible future team improvements.
- Graduation in any discipline; newly graduated candidates will also be considered.
- Bilingual with excellent level on the market support language (Italian Native Speaker)
- Good command in English language (min.B2)
- Relevant experience in website/online content creation/management
- Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO), Developer Relations, Technical Communications and/or Web Development Google Ads and Analytics understanding and experience
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues
- Good understanding on working with targets and meeting/exceeding client
- Attractive salary and stable job offer-employment contract
- Medical care with dentist for you and your family
- Cafeteria benefits & multisport card
- Recognition program
- Opportunities to grow internal promotions in Poland & abroad!
- Opportunities to develop co-financed training programs, free training platforms: UDEMY, Busuu
- Opportunity to make a difference: volunteering programs
- Great atmosphere
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.