Experis is the global leader in human resource consulting andrecruitment of professionals for positions in the field of IT, Engineering andFinance.
Experis combines knowledge of the industry with aunique understanding of human potential, it provides candidates the opportunityto develop professional work environment with cutting-edge technology among thetop professionals in the IT industry.
Zadania:
- Provide technical support for the Voice Operationsteams supporting the EMEA region.
- Quickly come up to complete understanding of the organizational structuresand inner workings of this distributed organization in order to 'get the jobdone'.
- Drive operational processes and initiatives to improve the stability andefficiency of voice services across the EMEA region
- Collaborate across regional ITS operations teams to align support processes,policies and tools
- Develop deep understanding of regional conditions that impact the servicesthat we provide. Understand how these differences affect our ability tosupport customers on a global basis.
- Develop deep understanding of our internal customers and their needs.
- Ensure integrity and stability of the voice services within the region
- Ensure documentation of the environment and operational procedures stayrelevant.
- Monitor and remain abreast of emerging technologies for possible introductioninto the organization
- 5+ years advanced knowledge of Cisco IP telephonytechnology solutions and TDM PBX technologies.
- 3+ years experience providing support for Cisco Call Manger platform
- 3+ years experience providing support for some of the following legacy pbxplatforms Nortel, Avaya, Mitel or Siemens
- Very good knowledge of English (written, verbal, interpretive),
- Experience providing support for Cisco Unified Communications Manager v8
- Experience providing support for Cisco Unity Connection v8
- Installation experience for voice gateway configuration/dial planservices/dial peers
- Experience providing support for ARC operator console
- Experience providing support for Verint Call Recording
- Experience providing support for Teleware
- A self-motivated individual who is able to take ownership of and workconcurrently on multiple initiatives.
- In depth understanding of ITIL principles in managing operational service delivery.
- Strong critical thinking and analytical skills.
- Excellent customer service and communication skills with a "Can Do" attitude
- Able to work with multiple technical and business groups in a large globallybased organization.
- Able to communicate effectively with internal and external customers,including senior level executives of the organization.
- Strong voice engineering experience with a variety of vendorsolutions.
- Proven ability to establish and develop relationships with all key stakeholdersto facilitate a truly collaborative approach across the enterprise, identifypotential challenges and deliver solutions in support of business strategies.
- Willing to work a flexible schedule to meet business requirements.
- Advanced knowledge of Cisco IP telephony technology solutions and TDM PBXtechnologies.
Certifications Required:
Cisco IPT Telephony, Cisco voice over IP,Cisco QOS, CCNA
Send your resume in English (.doc)
Please attache the following sentence in your resume:
"Ihereby express my consent to process my personal data included in my job offerby ManpowerGroup Sp. z o.o. or any other entity of the ManpowerGroup forrecruitment purposes and once the recruitment process is closed, I agree thatManpowerGroup Sp. z o.o. with its registered seat in Warsaw, ul. Nowogrodzka 68 or any other entity of theManpowerGroup places and processes my personal data in its database. I alsoexpress my consent to sending my personal data to third parties pursuant to thePersonal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No.101, position 926 as amended). I submit the data voluntarily. I have beeninformed about the right of access to the content of my data and about thepossibility of correcting them."
