1st Line Technical Support Agent with German

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
This Canadian-based world’s leader in providing sources of intelligent information for businesses and professionals is growing since establishment in 2009, Gdynia. Due to expansion of a team, new team member is to be welcome on-board.

Your new role
You will provide first level technical support with regards to various software and services. Handling customer inquires in German language professionally via phone, email or chat will be constituting your daily responsibilities. This includes keeping a clear and active focus on the end to end process and ensuring that all the necessary action is undertaken to resolve customer inquiries on time and to the clients satisfaction.

What you'll need to succeed
To be successful, you need to have excellent IT skills with good knowledge of Windows applications. Ideally, it is based on experience in hardware, software, and network troubleshooting, or equivalent training and/or education. As a team player, you should posses great interpersonal skills and fluent German. Ability to handle pressure, prioritize and be proactive are required. 

What you'll get in return
Our client offers multicultural and challenging working environment, additionally providing private healthcare, well being program, retirement plan, developmental opportunities and chance to participate in the Employee Stock Purchase Plan.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl