Kleen Tex Poland an international leader in entrance flooring system , due to rapid growth is looking for the position of:
3rd Line Support Engineer
Suchedniów
Your responsibilities
- Resolving 3rd line support tickets and other technical issues where appropriate.
- Working with the IT Helpdesk Lead you will ensure that the more complex tickets are resolved in a timely manner
- Using technology and industry best practices to improve business processes wherever possible.
- Assisting other 1st/2nd line IT team members.
- Resolving a range of problems from all areas of the business.
- Investigate root causes of problem, resolving it and preventing it from reoccurring.
- Systems support: Virtualised Servers, Storage and Backup, Veeam, Firewalls and Networking, Microsoft 365 and Cloud Applications, SQL Server, ERP (Dynamics NAV).
- Machine Integration, Technical involvement in Kleen-Tex’s Cloud Strategy.
- Business continuity and DR planning/testing.
Our requirements
- Educated to degree level in IT.
- The ability to balance different projects.
- Experience as IT support.
- Strong English Language, and good verbal and written communication skills.
- The ability to communicate effectively with users at all levels of the business across multiple countries is critical.
- Ability to work calmly under pressure with the ability to deal with multiple issues at one time.
What we offer
- Competitive salary and benefits
- Work in an international environment
Kleen-Tex is an international, family owned manufacturing business, with its headquarters in Atlanta, GA, USA. The European business has sales offices in Austria, the UK, and its main manufacturing plant in Suchedniów, Poland. The company manufactures high quality floor mats, with a substantial percentage of the organisation’s revenue being generated in Europe, making this a key role within the global IT organisation.