Acting as the day to day contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services through excellent customer service.
- Acting as a dedicated German speaking Account Manager responsible for overall relationship and customer support for a number of clients;
- Client Liaison – providing candidate/file and company specific information and progress reports in response to clients’ enquiries / Handling all levels of enquiries from customers;
- Building long term relationships with the assigned clients;
- Maintain and improve client satisfaction and performance;
- Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides;
- Promoting and discussing new services with their Clients;
- Handling SLA reviews of their clients;
- Communicating SLA changes to Service Deliver Teams;
- Leading frequent Client meetings (face to face and/or conference calls);
- Conducting Client Trainings;
- Generating MI reports and presentations;
- Setting up and maintaining corporate operating systems with client specific information and user access;
- Presenting marketing materials to clients and informing them about procedural changes;
- Providing Technical support for Client and Candidates Interdepartmental cooperation;
- Liaising between Service Delivery teams and Client when additional information needed in order to complete background screening report;
- Cooperating with Service Delivery teams to ensure quality and timely service–including Answering Client specific questions from BSA’s;
- Obtaining volume predictions from clients and feeding back to Operations.
- Excellent written and oral English and German skills;
- Previous customer service experience is not required but would be an asset;
- Practical knowledge of MS Office software and e-mail applications;
- Must have a basic computer knowledge;
- Strong problem-solving skills;
- Confidence and decision making skills;
- Ability to analyze multiple pieces of data;
- Ability to handle sensitive accounts;
- Thrustworthy;
- Ability to provide outstanding customer service;
HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:
- Private Medical Care
- Multi-sport / Edenred card
- Lunch Vouchers
- Paid Lunch Break
(30 Minutes) - Group Life Insurance
- Language Courses
(English / French / German) - Coffee, Tea, Hot Chocolate
- Football Table, Darts, TV
- Football & Running Teams
- Social Fund (Holiday
Allowance, Glasses Voucher) - Bonus Plans
- Summer & Winter Party
- Friendly Atmosphere
- Professional Training
- Career Path & Opportunities to Grow
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
