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Adoption Change Manager (ACM)

Capgemini Polska Sp. z o.o.

Katowice

166 dni temu


About us

Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.


Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.


Adoption Change Manager (ACM)

Place of work: Katowice

Ref. no Śląskie > Katowice

Job description

As User Experience (Adoption Change) Manager you will be responsible for the following activities:



  • Driving Adoption of the automation tools – coordination of all communication activities including gamification, newsletters, communication content building, building and maintaining communication best practices, close interaction with the customer and its communication team

  • Customer expectations management – work closely with the Customer and Transition/Transformation Manager during transition/transformation phase to identify and inform proper audience (Customer management, end users, project team, business representatives) on communication elements related to elements Capgemini introduce for the Customer

  • Execute existing elements and propose new creative methods of promoting our tools in Customer environment

  • Reporting - measuring and reporting on results, identifying problem areas and applying corrective actions

Position purpose

The User Experience (Adoption Change) Manager primary focus is to drive customers\' end users behavior in order to achieve high usage of automation tools like Virtual Agent, LiveChat, Automated Password Reset tool by executing various methods of communication and user engagement techniques (gamification). User Experience (Adoption Change) Manager role is also focused on digital tools consulting in the area of end user experience, managing Customer and End Users expectations around digital tools and driving end-to-end Customer journey towards high adoption.


To find out more about the team please see: https://www.youtube.com/watch?v=ylOBIjv-Nmg

Requirements

  • Experience and proven tract of Client facing activities

  • Strong presentation skills

  • Practical knowledge of project management methods

  • Excellent English language skills both verbal and written

Candidate’s profile

  • Self disciplined with ‘Can do’ attitude

  • Effective business communication and presentation skills

  • High awareness of Capgemini’s offer (digital tools awareness)

  • Goal oriented attitude with low supervision needed

What we offer

  • You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages

  • You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen

  • You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.

  • You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.

  • You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)

  • As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.

Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
Please include reference number in the subject of your message.
Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws 2016, item. 922 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India’s entity. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it.

Please include following statement in your application:
I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application for existing and future recruitment processes (in accordance with the Personal Data Protection Act of 29 August 1997, Journal of Laws 2016, item. 922 with further amendments). I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India’s entity, which may also include Capgemini’s clients within and outside of EEA.”

We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a– 183e.

Poznaj

Capgemini Polska Sp. z o.o.

Poznaj Capgemini

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