Advanced Solutions Lab Vendor Support Specialist

Monday-Friday, standard office hours

Advanced Solutions Lab (ASL) Vendor Support will be working regularly hand-in-hand with ASL team Ops Manager and Machine Learning Solutions Engineers to support briefings with logistics that include highly detailed set-up processes, including building out virtual classrooms, chat rooms, student GCP / QL credentials, and complex class calendar invitations for each cohort.

2+ Years experience in the following areas -

• Program management / Coordination experience/ management in learning / training environment
• Strong communication skills (proficient in English, written and spoken)
• Secondary Language - Polish

Preferred Skills / Experience

• Experience in support and troubleshooting technology 
• High attention to detail
• Ability to prioritize multiple functions, tasks and requests and manage work on time
• Ability to lead reviews and monitor key success KPIs
• Proven ability to consistently and positively contribute in a fast-paced environment
• Proven project management, organizational and communication skills
• Robust conflict resolution skills

Technologies (Exposure): 

• Office Suite (presentations, documents and spreadsheets)
• Calendar Management
• Mail, chat (group) management
  • Highly skilled at Google Workspace, especially calendar & drive management, Google slides and sheets, group chat, docs etc.
  • Familiarity with cloud concepts is preferred

• Act as a single point of contact for ASL student cohorts and for escalations & student queries.
• Provide operational support related to training schedules, course registrations, surveys, etc
• Build and manage reports on queries, registrations and onboarding data and issue using Google sheets
• Research and book vendors and coordinate invoicing
• Set up and maintain all meet instances and complicated calendar coordinations
• Maintain, edit, create, and organize ASL team digital assets
• Manage and disseminate all written comms to attendees and exec sponsors
• Develop custom reports as required to meet stakeholder needs
• Report metrics (compliance, attendance, exceptions, surveys)
• Provide in-session assistance as needed in region (AMER, APAC, EMEA, & Japan) and proactively troubleshoot and execute real-time session updates
• Complete special projects as required by the ASL team
• Demonstrate in-depth, ongoing understanding of all program features and ASL team / CCE priorities, as they continue to evolve

• Minimum - High school or equivalent academic or industry experience
• Preferred - Graduation or equivalent academic or industry experience

• Competitive salary with cafeteria benefits
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Pleasant and inspiring working atmosphere
• Professional development and clear career path
• Training & development opportunities