[online recruitment]
The Senior Desktop Support Expert & Automation Engineer provides remote technical support to Bank employees. The specialist supports standardized end user technology with a great focus on aligning IT services with the business needs - all based on ITIL best practices. To be successful in the role it is critical to have strong technical skillset and great customer focus. The main goal is to support VBA readiness to help organization moving to Microsoft 365 Apps. The candidate would identify and manage fixing compatibility issues with bank users' Microsoft Visual Basic for Applications (VBA) macros and add-ins that are currently in use. The project team closely works with key business divisions that run VBA files and may have difficulties adjusting their macros to Microsoft 365 Apps. It is expected to present ownership of the task and to collaborate with other support organizations to deliver solution. The candidate will be trained in operation and administration of the Bank systems; this includes work management tools, request management tools, time reporting systems.
Working closely with business users on VBA readiness for Office 365 migration.
Adjusting VBA office files for business users to fix functionality or performance of the VBA
Consulting VBA remediation requirements with the key stakeholders (both internal and external)
Creating scripts to automate support activities.
Clearly documenting support issues in the respective tools.
Reviewing tasks daily - based on severities and case urgency - to meet stakeholder expectations.
Keeping all stakeholders informed of your plans, activities and risks you identified.
Providing stakeholders with a dedicated and efficient service at all times.
Being compliant with all Credit Suisse policies, including IT Risk.
In-depth and excellent support knowledge of Windows NT, Microsoft Office.
Expert knowledge of VBA and Excel
Ability to troubleshoot VBA and Excel compatibility issues based on MS Office version
Must possess strong sense of problem ownership and good client relationships
Assertiveness while working with demanding clients and vendors.
Fluent written and spoken English.
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices