Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Assistant Manager
Place of work: Katowice
Ref. no AM/KAT/Praca.pl
Position purpose
We are looking for candidate who will interact with a Client on a daily basis, lead a team of 4 Team Leaders, and ensure that the service KPIs meet expected levels. He/she will assure that delivery teams are efficiently managed according to project financial budget.
Job description
- Management of service delivery according to contractual KPI requirements and budget.
- Client relationship management.
- Operational issues management.
- Actively support of transition of the processes
- Actively support improvements
- Encourage cooperation, teamwork and knowledge sharing. Assure proper grades pyramid in delivery team. Manage people and training plans.
Candidate’s profile
- "Can Do" and solution oriented
- Experience in managing the team
- High self motivation to achieve results and add value
- Team player
- Ability to build long-term relationships with Clients.
Requirements
- Fluent English is essential (verbal and written)
- Knowledge of O2C Collections would be an asset
- GPM knowledge
- Proven track of delivering KPIs results above expectations
- Strong communication and influencing skills
- Strong Client facing skills
- Very good analytical skills
- Able to work to tight deadlines
- Multitasking
- Ability to produce desired outcomes
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
