Assistant Manager

• Manages and develop a team with strong focus on building efficient solutions and work friendly atmosphere


• Manages escalations and crisis situations


• Supporting function to Engagement Manager


• Works closely with the Client and focuses on continuously developing business relationships


• Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations


• mitigates potential risks related to the process.


• Continually strives to optimize, standardize and improve processes and encourages teams to do the same

Responsibility of managing the team of 20 people on a daily basis, including management and leadership. Providing the Client with high quality service, ensure that all KPI and Quality targets are satisfied.
You\'ll be client-facing from the start, taking full ownership of your work and experience professional growth. You will have great opportunity to develop yourself within F&A and management area.

• Experience in people management or leadership position


• Background and knowledge within F&A 


• Experience in BBO or SSC area is nice to have


• Strong Process background in R2R, P2P, help desk is nice to have


• Fluent English (strong oral and written communication skills)


• Strong relationship building, communication, and negotiation/influencing skills


• Ambitious, proactive and result-oriented


• Ability to take action and produce desired outcomes with limited direction


• Ability to deliver various reports within deadlines and on short notices

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
  


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)