Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
BPO IT department is developing various tools among our clients and engagements. Main tools within our portfolio are: BPOpen®, Trintech and Webcollect.
Currently we are looking for candidates to handle deployments of applications provided by Trintech company in R2A area. Application development has progressed rapidly and Business Analyst is required to assist in the production of accurate documentation for the modules across the project lifecycle, and to assist in the Requirements Gathering process and the roll out of the applications to new and existing clients. Candidates may also be involved in the implementation of other business applications.
This is a full-time position.
Preparation & management of configuration documentation to support Cadency or ReconNET deployment: Product documentation, Requirements specifications, Configuration & Functional documentation, Sales documentation and Testing & Training documentation
- Collation of business & system requirements from Clients and Process teams
- Responses to requests for further information regarding applications provided by Trintech
- Representation of the BPO IT team at client workshops
- Actively support the engagement in defining optimal and cost effective IT solutions for identified business opportunities
- Drive standardization of IT solution aligned with GPM , across delivery centres for an engagement and across engagements
Mandatory
- Knowledge and Background in BPO / Shared Service Centers
- Knowledge of R2A related processes (knowledge and experience in other accounting areas would be an advantage)
- Excellent documentation skills and great attention to details
- Experience in creation of training documentation and leading training sessions
- Consulting skills;
- Facilitation,
- Presentation skills,
- Influencing skills
- Advanced Microsoft Word, PowerPoint, Excel & Outlook skills
- Fluency in both spoken and written English is a must
Desirable
- Experience in SAP or Oracle
- Experience in creation of macros in VB
- Proven ability in Business Analysis techniques will be an asset
- Business Analysis Methodologies
- Requirements Gathering
- Process Re-engineering
- Business Change Management
- Able to organise, prioritise and manage own workload, proactive and strong at self management, able to work under pressure, with minimal supervision and direction
- Able to summarise and analyse complex situations. Follow analytical and methodical approach to working with keen eye for detail
- Demonstrate good interpersonal skills to efficiently interact with the BPO IT Team and key stakeholders
- Able to manage conflicting time demands and multiple projects simultaneously
- Excellent verbal and written communication skills
- Tenacious and assertive & challenging, with a positive ‘can do’ attitude
- Ambitious and result-oriented
- A willingness to learn, grow and stretch in to new roles with different clients
- Living the Capgemini Core Values – sense of fun and a positive thinker
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
