About Company:
As DHL, we are a world leader in supply chain management and support our customers in developing their business. DHL Supply Chain operates in more than 23 countries around the world, connecting people and companies securely and reliably, enabling the global flow of trade. In Poland, it employs over 6,800 people and operates nearly 20 warehouses with a total area of over 740,000 m2. Our employees daily deal with the delivery of the best logistics solutions and service the largest warehouses in Poland and in the world for various industries (including e-commerce, technology, life sciences and healthcare, energy, automotive and retail).
Your role:
As Carrier Manager you will be responsible for day-to-day operational activities of our carriers and drive continuous improvement in our end to end Customer Experience by compiling, analysing and problem solving the ongoing performance of our network of carriers.
What will we do together ?
- Be the focal point for all carrier reporting. Lead and manage the overall Carrier onboarding and implementation phase on site.
- Analysis and investigate carrier performance. KPI reporting (Daily, Monthly, Quarterly), Maintaining a database of all current and historical rates.
- Assist in carrier performance reviews. Measure carrier performance levels against agreed targets, taking appropriate action where necessary.
- Be the focal point for all carrier related queries.
- Peak planning, preparation, and execution for all required operational processes.
- Manage the carrier collection schedule.
- Monitoring of despatches vs PODs and any required investigation.
- Investigation of invoice discrepancies with the carriers, invoicing validation.
- Monitoring of POD exception report and any required investigation.
- Support in driving carrier improvements.
- Ensure constructive relationships with customer at all levels.
Who are we looking for?
- Higher education (logistics or related).
- Minimum 2 years of supply chain experience in a similar/management role.
- English at a communicative level.
- Ability to prioritize tasks.
- Strong communication skills.
- Excel knowledge.
What do we offer ?
- Real development opportunities - over 70% of recruitment processes are selected from internal candidates.
- Quick recruitment process.
- Medical care.
- Co-financing for holidays.
- Christmas vouchers.
- Co-financing for sports cards (Multisport).
- Possibility to join group insurance on preferential terms.
