Circle Lead [rekrutacja online]
Miejsce pracy: Katowice
Szukamy Ciebie jeśli:
- If you have excellent team (people) management skills (empowerment, people development, motivation)
- If you have knowledge about managing the outsourced operational processes (volumes management, constant optimization, SLA management, keeping excellent performance standards, communication with partners)
- If you have experience in stakeholders management
Dodatkowo zapunktujesz za:
- Encouraging others to look for non-standard solutions through thinking beyond company's current tools / processes
- Having a proven track record of outstanding achievements.
- Consistently achieving results while maintaining high performance standards.
- Focusing on key objectives, even when facing obstacles or failures
- Shared service organization and procedures
- Project management knowledge
- Knowledge about Agile way of working
- Knowledge of cards or/and Antyfarud Market
Informacje o Zespole:
It is new Operation Circle consisting of 2 CLTs with two areas of responsibility: claims and alerts handling for anti-fraud alerts generated by an internal fraud engine, additionally rule writers as direct reports (being part of squad Risk Application). Together 20-25 direct reports. Servicing countries from ING group.
- contract of employment
type of contract - 8:00 - 16:00
work hours - Konduktorska 35, Katowice
this is the location of our office
Scope of duties:
50%- Is a direct manager for chapter/circle/teammembers - conducts recruitment and periodicconversations, develops training plans,proposes career paths and carries outactivities resulting from the role of themanage
30%-work with team on continuous processimprovement, operational excellence
10%-Encourages the team to pursue ambitiouschallenges. Recommends decisions on strategic priorities and emphasize company goals
10%- Coordinates large/cross team initiativesthat go beyond the organisation level.Influences and proposes solutions aimed atprocess optimization.
Your development
- professional development
- certificates and knowledge development
- training budget
- access to the newest technologies
- international projects
- free English courses
- provate medical care
- 50% funded Multisport Card
- bicycle parking
- chillout rooms
- integration events and Stay Fit program
- stability of employement
- fully equipped workstations
- kitchen