Claims Specialist with German
Genpact PL
specjalista (mid)
pełny etat
umowa o pracę
rekrutacja online
2 dni temu
Claims Specialist with German

Function: Operations


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of Claims Specialist with German


We are looking for the candidates willing to join us to work for great organization and our customer - Unilever


  • Accurate and timely claim investigation – identifying the relevant documentation to conduct claim investigation for each claim type and sourcing through the right systems/channels
  • Escalation (to Collections) of invalid claims, that translate into collectable amounts
  • Proactively flag accrual gaps in SAP rebate agreements
  • Assist automated claim registration and validation; manually process claims (including collating back-up documentation) in case of tool absence or failure
  • Triger approval workflows as per claim status and follow-up if necessary
  • Trigger resolution workflows to corresponding parties if resolution is not automated
  • Send customer resolution communication along with necessary documentation
  • Follow defined critical issue matrix and raise alert whenever required
  • Maintain regular connect with Finance, Sales and local Operations to resolve disputes and recovery of invalid claims
  • Support initiatives related to process and technology to drive best in class
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
  • Responsible to maintain overall deductions balance targets as required by the organization
  • Understanding of business & local market specifics when applicable.

Minimum qualifications

  • Fluent in English & German min. B2/C1
  • University Graduate (min. Bachelor)
  • Strong analytical skills and attention to detail
  • Should come with experience in Disputes Management and must have overall Bill to Cash knowledge and understanding
  • Ability to identify issues proactively and troubleshoot in a timely manner.
  • Excellent communication, Influencing, Interpersonal skills
  • Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills, automated deduction tools (preferable)
  • Customer Centric Mindset, Ability to challenge status quo and being proactive
  • Self motivated and independent personality with strong problem solving skills as well as a strongly developed proposal thinking mindset
We offer:
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates: us/privacy-notice-for-employment-candidates.
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Genpact PL

Genpact jest liderem globalizacji usług i technologii oraz pionierem w zakresie zarządzania procesami biznesowymi dla firm na całym świecie. Współpracujemy z ponad 800 klientami wykorzystując inteligentnie skonstruowane procesy, analizy i technologie. Oferujemy szeroką gamę usług branżowych. Należą do nich finanse i rachunkowość, ubezpieczenia i bankowość, zakupy & zarządzanie łańcuchem dostaw, obsługa klienta, aplikacje korporacyjne, zarządzanie infrastrukturą IT, zarządzanie zamówieniami.

Obecnie zarządzamy 4700 procesami w 30 językach, poprzez sieć ponad 70 centrów operacyjnych w 20 krajach.

Współpracujemy z klientami z listy Fortune Global 500 i poza nią, oraz zatrudniamy ponad 77 000 osób w ponad 20 krajach, z kluczowymi biurami w Nowym Jorku, Palo Alto, Londynie i Delhi.

Nasi klienci to firmy w różnych branż, takich jak motoryzacja, bankowość i finanse, ubezpieczenia, produkcja, branża farmaceutyczna, telekomunikacja i logistyka.

Zapewniamy bezproblemowy serwis z naszych globalnych centrów, aby zaspokoić cele biznesowe, kulturowe oraz językowe naszych klientów.

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