As Cognizant, we are looking for a dedicated client support analyst to work with probably the most famous global social media organization.
Your responsibilities will include working closely with internal Sales and account management teams as well as external clients, including small businesses and agencies to assist with operational tasks.
This position will be challenged with having to balance the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.
- understands social media campaigns and supports bugs and invoicing,
- has an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms
- has a high level of comfort working with cross functional partners,
- has a strong analytical mindset and problem-solving abilities.
Are you one of them? Read more and watch our video --> https://bit.ly/2MjHEWX
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University Graduate or equivalent experience (i.e. College degree)
- Fluent in English (Witten & Oral) + the second language (French, German or Turkish) - at least B2 level
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
- Client focused and solutions oriented
- Good problem solving and analytical skills
- Ability to comprehend and analyze client situations and apply the right solution
- Ability to collaborate and work effectively on a team
- Ability to educate customers on policy and product questions
- Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
- Some experience in a service/customer service/sales organization would be an advantage
- E-mail and chat support experience
- Experience working in and with a global organization
- Analytical mindset / Background in technical trouble shooting
FRESH GRADUATES ARE WELCOME!
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
