Cloud Platform Operations Specialist

Experience new and diverse professional challenges. Take your career further with IBM’s Global Delivery Center. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.

• Ensure the stability, integrity, and efficient operation of our infrastructure by monitoring, maintaining, supporting, and optimizing our customer deployments and fulfillment operations
• Interact with customers both through email, phone, and ticket tracking regarding questions on product usage.
• Research and verify possible technical issues or bugs and resolve them for customers.
• Write product documentation or knowledge base articles.
• Monitor all incoming fulfillment operations and take action as necessary.
• Ensure new releases and upgrades are functional and performant for our customers. By being involved in smoke testing and defect resolution.
• The position may require working in round the clock shifts and on-call support

• 2+ years of experience with IaaS covering Compute, Network & Storage across multiple public cloud providers including AWS, Azure, & SoftLayer
• Understanding of ordering lifecycle on public cloud
• Exposure to ITIL aligned teams (Incident Management)
• Understanding of middleware
• Understanding of Network concepts
• Basic Administration of Windows and Linux
• Proficient in communication
• Understanding of User & Role Management

• Trainings and certifications
• Private medical package and insurance package
• Multisport Card
• Working on international projects in multicultural teams
• Good to be an IBMer discounts
• Cinema & trips for IBMers
• Language classes
• Summer camps for children