Collection Specialist

Currently, for our client we are looking for a candidate for the position:

Collection Specialist

Reference number: CS/02/2017/GDA

Place of work: Gdańsk

In this role, you will be responsible for all credit and collections activity relating to student accounts.

Duties and responsibilities

• Manage assigned student account base with responsibility for maximizing collection efforts while providing a positive student experience,
• Responsible for both inbound and outbound calls, as well as emails,
• Interact with internal departments to assist with issues related to payment inquiries, disputes, refunds, transcripts and other related problems to expedite payment and ensure accurate student accounts,
• Utilize departmental criteria and sound judgment to audit accounts and make recommendations for enrollment exceptions,
• Adhere to the designated SLA for your team and/or department,
• Ensure compliance with departmental strategy, collection policies and procedures,
• Use of internal systems to assist students in resolving their balance.

Knowledge, skills and experience

• Fluency in English,
• Strong interest in finance sector,
• Strong verbal, written, and organizational skills,
• Must be detail-oriented, customer-focused, and a self-starter,
• Bachelor's degree in Accounting or related field is a plus (we are willing to consider applications from current students),
• Credit and collections or customer service experience is a plus.

We offer

• Role in an international company with stable position on the market,
• Strong people oriented culture,
• Skills development through diverse work assignments and professional trainings program,
• Compensation package, travel allowance, private medical care, life insurance and Multisport card,
• Work with diverse, motivated team,
• Fresh fruit every Wednesday.