Collections Senior Specialist with Italian
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Previous experience in Collections area
- Fluent Italian skills
- Intermediate level of English (B1) as a minimum
- Attention to detail
- Common use of Microsoft Office Software Applications in particular Excel
- Good Customer Service skills and client-focus attitude
- Strong interpersonal skills and proactive approach
- Teamwork approach
What duties will help you grow?
- Look for and gather key data and conducts a structured analysis.
- Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching"
- Understand the cost drivers of the services and supports effective usage of them in the service delivery
- Understand KPI measures and their impact on profitability
- Identifies and escalates out-of-scope requests
- Displays ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
- We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
- Private medical care, which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
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