Collections Senior Specialist with Italian

Recruitment process for this position and onboarding trainings are conducted online.

• Previous experience in Collections area
• Fluent Italian skills
• Intermediate level of English (B1) as a minimum
• Attention to detail
• Common use of Microsoft Office Software Applications in particular Excel
• Good Customer Service skills and client-focus attitude 
• Strong interpersonal skills and proactive approach 
• Teamwork approach

• Look for and gather key data and conducts a structured analysis.
• Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching"
• Understand the cost drivers of the services and supports effective usage of them in the service delivery
• Understand KPI measures and their impact on profitability
• Identifies and escalates out-of-scope requests
• Displays ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery

• Development programs, external courses, education & certificates co-funding 
• NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

• We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 

• Private medical care, which can be extended by a package of dental services purchased on preferential terms.  
• Private life insurance which can be extended by oncology package purchased on preferential terms. 
• Referral bonuses for recommending your friends to Capgemini. 
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).  
• Offices in great locations, car leasing program, carpooling options and bicycle parking.