Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Command Center Leader
Place of work: Katowice
Ref. no Praca.pl/ComCen/L/KAT
Job description
- Set up SLA/KPI reporting based on scope defined and data availability including Diamond KPI and Global Command Center requirements
- Coordinate data gathering between operations teams
- Process improvements support and i2i projects coordination
- Very good communication skills
- Proactive attitude and innovative approach
- Attention to details
- Ability to work on tight deadlines
- Ability to work independently
- Self-motivated,
- Very good organizational skills
Requirements
- Very good analytical skills
- Fluent written and verbal communication skills in English
- Proficient with MS Excel,
- Knowledge of: MS Access, HTML, CSS; Visual Basic /macro programming
- Knowledge of Fusion Charts, JavaScript, Oracle would be an asset
- Knowlegde of PHP would be an asset,
- Background in S2P, O2C or R2R would be an asset
- Focus on providing services of high quality
- Set up and develop Command Center reporting activities
- Coordinate and lead process improvement initiatives
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
