Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2500 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Katowice we are looking for candidates for the position of:
Command Center Specialist
Place of work: Katowice
Ref. no Praca/CCS/KAT
Job Description:
- Operational analysis and reporting includes but is not limited to daily, weekly, monthly statistics against SLA and real time call traffic
- Provide reports related to workload, performance and staffing utilisation
- Provide onsite support in incident management and outage escalation, management of the communication between Capgemini and Client
- Communicates with senior leadership on critical operational needs
- Performs ad hoc analysis of centre performance at the request of both client and Capgemini
- Assist in performing detailed analysis of operational processes and develop alternatives and recommendations for improvement
- Independently works to identify opportunities for improvement in site performance
- Other duties as assigned by Management
Candidate's profile:
- Fluency in written and spoken English
- Very good communication skills
- Experience in reporting
- Advanced Excel
- Intermediate VBA
- Knowledge in MS Access/SQL would be a plus
- Knowledge of reporting in Oracle Discoverer and SalesForce would be a plus
- General IT knowledge on a good level, ie Network, hardware, software
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
- Friendly working atmosphere
