Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
We are looking for candidates for the position:
Continuous Improvement Manager
Gdańsk
Responsibilities:
- Drive Continuous Improvement Framework within the vertical(s)/Accounts(s)
- Drive Quality Net Savings in the aligned vertical(s)/Accounts(s)
- Drive VBM & Playbook processes across aligned vertical(s)/Accounts(s)
- Contribute client/customer reviews/meetings
- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms
- Follow appraisal and feedback mechanism
- Initiate best practice sharing across the team
- Drive a culture of data-based decision making
- Conduct Training & workshops on Key Continuous Improvement Methodology like LEAN, Six Sigma WB/YB/GB, Kaizen, VBM etc. and enable DNA building for the organization
- Work cross-functionally within the company to communicate with all stakeholders in customers' success
- Create and maintain relationships with customers to better understand and achieve their needs
- Make visits to our customers to identify opportunities for growth within our platform
- Manage all reporting about the health of customers' accounts
Qualification:
- Trained GreenBelt in Lean Six Sigma
- Experienced in Process or Continuous Improvement
- Strong verbal/written communication and facilitation skills.
- Strong interpersonal skills and experience demonstrating successful customer/client relationship management.
- Knowledge on other standard quality frameworks such as Six Sigma processes
- English skills at min. C1 level
You get:
- Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program - promoting activity
- Rest: we subsidize the holiday
- Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Children's Day
- Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
- Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
- CSR: - we care not only about ourselves. We are happy to help those in need.
- Language Course: - you don't speak Polish? Join us and sign up for the lessons we organize.
Poznaj
Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.