Credit and Collections Specialist with German
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Recruitment process for this position and onboarding trainings are conducted online.
About us
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
Who are we looking for?
- Experience in Collection role at least 1 year
- Knowledge of German on fluent level C1 (both verbal and written)
- Fluent English
- High level of customer service skills, including influencing/negotiation skills
- SAP practical knowledge
- Very good analytical skills and attention to details
- Ability to work effectively under time pressure and with deadlines
- Good time and task management
- Decision making and judgment skills
- Flexibility and readiness to work in dynamic environment
- Good team player, supporting junior team members if necessary
What will you do?
- Daily control over your own portfolio results: query resolution time, overdue invoices, DSO and bad-debt ratio
- Actively working the account until overdue balance is cleared, maintains a proactive working attitude towards the customers
- Daily work on customer queries within agreed timeframes, actively work on customer disputes resolution
- Discuss with client overdue status
- Continually considers improvement opportunities, strives to simplify and standardize processes
- Focuses on continuously developing business relationships
Main purpose of the role:
To act as a member of the Credit and Collection team and to ensure the team achieves its operational objectives and delivers a high quality service. Performs tasks in line with the written procedures or assigned by senior staff. Deliver service in line with service levels and key measurement targets of the Credit and Collection team.
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
- Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks – Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Stay Well helpline to support the emotional and mental aspects of well-being
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
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Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
