Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2400 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Katowice we are looking for candidates for the position of:
Credit & Collections Analyst
Place of work: Katowice
Ref. no CCA/KAT
Job Description:
- Responsible for collections efforts for all past due items (invoices/debit memos) on assigned accounts through proper use of correspondence, phone calls and email as required. Makes certain that all follow-up requests are completed in a timely fashion to ensure prompt payment.
- Establish and maintain a positive rapport with customers (internal and external) in order to achieve excellence in customer service.
- Research and respond to all customer and field inquiries in a timely and professional manner to include questions regarding credit holds, collection/past due issues and account reconciliation.
Candidate's profile:
- Fluency in French and Spanish
- Good knowledge of English
- Very good communication skills
- Experience in customer service
- Experience or education in finance and accounting area
- MS Excel knowledge
What do we offer to the candidates:
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
