About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Credit & Collections Specialist German Speaker
Place of work: Katowice
Ref. no Śląskie > Katowice
Job description
- Responsible for collections efforts for all past due items (invoices/debit memos) on assigned accounts through proper use of correspondence, phone calls, emails. Participates in negotiations with customers. Makes certain that all follow-up requests are completed in a timely fashion to ensure prompt payment to Client
- Establishes and maintains a positive relationship with customers (internal and external) in order to achieve excellence in customer service. Research and respond to all customer and field inquiries in a timely and professional manner to include questions regarding credit holds, collection/past due issues and account reconciliation
- Responsible for ongoing maintenance of assigned European customer accounts. This will also include assisting Cash Application with the proper posting of cash payments to customer accounts, contacting (phone & email) to secure remittance advice as needed, provide customer requested documentation (invoice, credit/debit memo copies, statement of account, Client payment options, etc.), ongoing account reconciliation of open items on customer accounts, performing matchups and unmatchups of invoices and credit notes as well as answering all customer inquiries on assigned accounts
- Communicates all customer requests for payback plans to the Global Credit Manager and to the third party collection company/underwriter for review and approval
- Assists in researching unidentified cash receipts to ensure proper posting to customer’s account or process refund request for any cash items not belonging to Client
- Researches and offset debit/credit memos on customer accounts in accordance with customer’s written approval or remittance advice
- Prepares and attach appropriate support documentation for all credit/debit memo requests and submit to Sr. Global Credit Manager for written approval
- Monitors posted but unapplied prepaid cash on customer accounts and applies monies when corresponding invoices are generated
- Participates in and assists with the preparation of bi-weekly Accounts Receivable Status report to Global Credit Manager, and Sales team by updating collection status on assigned accounts
- Verifies cash payments to assigned accounts by proper review of the distributed Oracle Daily Cash Application Posting reports as well as updating their records with weekly Oracle AR reports in order to track customer’s aging
- Assists with credit evaluations for EMEA countries on an as needed basis
- Collaborates with the third party collector/underwriter in order to ensure high collection efficiency
- Prepares all the needed documentation for legal causes against debtors on request from legal office
Candidate's profile
- Fluent German language skills (C1 level and above)
- Very good English language skills (B2 level and above)
- Previous experience within F&A processes and corporate environment
- Excellent verbal and written communication skills
- Proficiency with a computer and data entry skills
- Working knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint & Excel)
- Proactive approach
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
Please include reference number in the subject of your message.
Please include reference number in the subject of your message.