Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3000 specialists in its offices located in Krakow and Katowice.
Credit & Collections Specialist Norwegian Speaker
Place of work: Katowice
Ref. no CCS/Nor/KTW
Main accountabilities
- Manages an AR portfolio - responsible for achieving cash collection and ageing targets
- Negotiates, implements and documents payment solutions with customers
- Builds and maintains strong relationships with external customers
- Escalates, disputes nonpayment situations in accordance with engagement policies
- Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
- Maintains knowledge of the business area of the client that is supported
- Performs customer account reconciliations
- Maintaining a level of productivity based on individual targets that meets or exceeds performance expectations
- Striving to maximize the amount of cash collected and reducing levels of delinquent debt
Candidate’s profile
- Fluency in Norwegian (level C1 )
- Very good English language skills (level B2 or higher)
- Very good Swedish language skills would be an asset (level B2)
- Very good Customer Service skills and client-focus attitude
- Strong interpersonal skills and proactive approach
What we offer
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
