Customer Care Advisor for Italy

Start on 1st of December from our office located in Szczecin.

You will be responsible for providing excellent customer front-line assistance through a variety of channels and technology to patients with diabetes and healthcare professionals, understanding their needs and following all the systems and procedures established.

As an Advisor, you are focused on delivering a high quality, pro-active, positive, trusted customer experience and resolving a broad range of enquiries at first point of contact. 

• processing and answering of technical and marketing-oriented customer requests on the telephone and in written form from the subject area of diabetes;
• processing complaints in accordance with internal quality guidelines and regulatory provisions
• work with the CRM system to document all customer interactions and contacts in accordance with the specifications of the internal quality guidelines

•  Language skills in Italian (C1) and English (B2)
•  fast learner in new technologies
•  Excellent listening and communication skills
•  Excellent customer orientation and service mindset
•  Works with autonomy and flexibility, always with a team work attitude
•  Multi-tasking, agile skills and flexible to adapt to changes
•  Contributes with a positive spirit to a pleasant working environment
•  Always willing to learn and grow with an attitude to go beyond (in a humble manner)

• job contract 
• full time job
• salary of 6500pln gross
• training and development programs 
• medical services 
• private medical care (Luxmed) 
• group insurance program, sports and leisure program (Multisport) 
• a very dynamic and international work environment with plenty of career opportunities 
• social activities, events and celebrations 
• multinational environment