As a Customer On-Boarding Specialist, you will join a team of approximately 60 colleagues located throughout EMEA. Gdynia itself is the group’s largest location with approximately 20 team members based here. The Customer On-Boarding Specialist role is part of the wider Customer Implementation and Professional Services organization.
In your role as Customer On-Boarding Specialist, you will be directly responsible for a portfolio of clients. You will fully own technical implementation and migration projects for your clients, from initiation through to delivery. You will work closely with the wider Account Team as well as other internal stakeholders to ensure the successful delivery of your projects.
Refinitiv’s global footprint means that on a daily basis, you will be working with a variety of internal and external stakeholders based in a number of different locations. Strong communication skills and the ability to navigate a complex matrix organization are critical. You must be confident in both written and verbal communication with clients and internal stakeholders, and must be able to adapt communication styles to different audiences as appropriate. Travel is expected, and as a Customer On-Boarding Specialist, you will be asked to occasionally meet with clients at their offices to plan implementations and migrations.
- Fluency in English and German or French
- Strong organizational skills and self-discipline
- Strong communication and negotiation skills, face to face and over the phone
- Ability to multi-task, prioritize and succeed in a mission-critical environment
- Ability to thrive in an environment with rapidly evolving priorities
- Excellent relationship building skills
- Ability to work in virtual teams
- Understanding of project management principles
- Tenacity and self-motivation
- Logical thinking and creative problem-solving skills
- Ability to navigate and operate effectively within all levels of the organization
- Proven track record in a technical client-facing, customer support or implementation role
- Experience in project management
- Good knowledge of the Refinitiv product range, internal systems and processes
- Engage with your client portfolio to ensure projects are on track and goals are met
- Develop and implement project plans, assemble project stakeholder teams
- Proactively work with clients on Refinitiv product upgrades and migrations
- Proactively communicate forthcoming business critical infrastructure or product changes to clients
- Proactively monitor network communications capacity
- Participate in Account Team meetings
- Assist clients with on-boarding onto self-help tools
- Liaise with vendors
- Respond to client queries
- Prepare / validate technical documentation of client infrastructure
- Approve technical pre-requisites (quotes)
- Competitive salary
- Additional bonus plan
- Extra 5% of your salary to invest in funds and secure your future
- Opportunity to work for a major multi-national with over 150 years of history in the financial markets
- Flexibility and home-office opportunities
- Range of development opportunities through traditional training, in-role development or additional project work (on-site or international)
- Diverse office environment with colleagues from over 40 countries
- A chance to practice your English and many other language skills on daily basis
- Two additional days off to be used for charity or volunteer work
- Free yoga classes and training with a physiotherapist in the office
- Wellbeing scheme including private healthcare, pension plan, Multisport card and more
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
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