About us
- Leader in digital services with 100,000 employees in 73 countries
- Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
- Official global IT partner of the Olympic and Paralympic Games
- Almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz
Customer Service Advisor with German
Workplace: Bydgoszcz
64073
Primary Responsibilities
- Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution
- Applies understanding and knowledge of information systems products and services to assist users
- Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems
- Coordinates referrals to appropriate technical, professional, or service personnel
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- All other duties as assigned
Job Requirements
- Support must be provided in German
- Good understanding of English is essential
- Ability to achieve Key Performance Indicator targets
- Must be a team player
- Strong problem solving abilities and assertiveness
- Motivation to learn and work in a service desk environment
- Willingness to work on various shifts (24/7) or business hours
- Previous Customer Service / Helpdesk experience is a plus
We offer
- Training and development programs
- Learning foreign languages
- Referral bonus
- Private life and travel insurance
- MyBenefit System
- Commuting contribution
- Worldwide career opportunities