Yes, you! Our new Customer Service Advisor. Come join us! We are creating a brand new service organisation, and no we don’t have everything perfected yet. But if you like a challenge and want to make a real difference, this could be just the right opportunity for you. We have a challenge that will be a great start for your career or lead you to the next level.
Welcome to Global Shared Services in Gdansk
Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.
As a Customer Service Specialist you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 500 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far and you will work with people across borders, cultures and languages.
With over 14 years of existence in Gdansk, we both offer you a lot of knowledge and challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.
Together with your colleagues in Customer Service, you will mainly be responsible for day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of our Customer Operations team to ensure high quality customer service. You will take responsibility to deliver on our targets and KPIs. If you’re a positive, open minded, highly organised and proactive person with great communication skills or strong analytical skills, this role will suit you perfectly – and we will be so happy to welcome you!
- Manage tasks within order handling area
- Register, track and resolve disputes and queries from customers over the phone and in writing
- Communicate with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, transport planning & management
- Provide input for reporting to relevant business units
- Support improvement initiatives and projects
- Maintain effective and efficient communication with internal and external customers
- Perform documentation update based on established guidelines and standards
- Some ‘on call’ out of office hours and work in shifts may be required and will be agreed.
To be successful in this role you are:
- Open minded and attracted to join a brand new team
- Perhaps coming with 0-1 year of relevant professional experience
- Curious and having an open mindset
- Able and willing to work with colleagues in a ONE team spirit
- Having a customer centric & solution-oriented approach
- Thriving in a support centre with high activity
- Highly committed to understand and deliver existing services
- A good communicator with strong people skills
- Proficient in English (need) – and perhaps Danish, German, French (nice)
- Detail oriented & structured
- Having a flair for IT/systems and eager to learn & understand Arla systems such as SAP and CSM
Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.
- International operating environment
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code
- Trainings with experts & professional induction & development programs
- Financial support of your education
- Relocation package
- Referral program for employees
- Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
- Flexible working time and home office work possibility depending on business needs
- Additional holiday depending on length of employment (up to 4 days)
- Fully paid 30 min. break
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
- Spacious canteen, delicious coffee and tea available on every floor in special designed spots
- Chill-out rooms with X-box, pool table, board games, football table and swing