Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Good verbal and written French language
- Availability to work at least 20h/week
- Willingness to learn and gain expertise in IT
It's not essential, but we appreciate if you also have:
- Basic IT knowledge
We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.
What duties will help you grow as an expert?
You will join a team of 14 analysts providing supporting services to our customer. Among our experts, you will learn how to handle the customer’s requests (via mail, telephone, tickets) and translate them into the ticketing system (creation of incidents / requests). After some time, you will be able to manage the follow-up of cases on your own. We have also planned some additional trainings (e.g. ITIL) for you.
What your development path can look like?
Discover IT! You will start your career from the onboarding plan where you’ll grab the basics. If you successfully complete your internship, you will have a chance to stay with us for longer and support one of our teams as a Customer Service Analyst. There’s also a variety of different roles that you can choose from.
What have we prepared for you?
Space where you can develop yourself:
- Development programs, external courses, education & certificates co-funding, NEXT platform with free access to TED talks, Coursera materials, and virtual trainings: e.g. MS Azure, AWS, Google or ServiceNow.
- You will have a possibility to join various technical communities.
- Flexible working hours – this project is providing services 24/7, so you can choose your working hours.
Our famous atmosphere:
- We don't a have rigid dress code, but what we do have are awesome communities and world – changing initiatives. There's always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!
Who are we?
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services. Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.
Capgemini Business Services employs over 4,500 specialists in offices located in Krakow and Katowice. Business Services department is providing customers around the world innovative solutions services in 30 different languages in the areas of finance and accounting, banking operations, procurement, business processes supply chain management, market research and analytics, HR processes management, customer care, and marketing services. Currently, the main focus is laid on business process consulting and transformation, especially in the area of financial services, with the application of advanced solutions in the field of intelligent automation.
Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.