Customer Service Manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
On behalf of our Client, SSC from shipping industry in Tricity, we are looking for the Candidate to hold the position of CSS Manager.

Your new role
Working on the position of Customer Service Support Manager you will be responsible for leading and managing the full range of department activities and resources by controlling budgets and targets and delivering the most cost-effective service. You will be expected to monitor achieving Service Level Agreements and customer satisfaction (internal / external). Your duties will include providing direction and vision by steering and motivating direct reports to achieve success, fostering a strong desire within the team to do well through actively managing performance, attracting new and developing existing talents and creating an environment where everyone achieves. You will be also acting as a final point of escalation for resolving complaints, you will maintain and develop relationships with other departments, supervise implementation, development and efficient utilization of Information Technology in order to ensure best possible support of all operational business processes, and lead in identification of system improvement ideas.

What you'll need to succeed
To be successful in this role you should possess at least 3 years of experience on similar position, preferably from shipping industry. You also need to be fluent English speaker, used to work in international environment. The ideal Candidate should be a person with highly-developed interpersonal and negotiation skills, capable of working under the time pressure.

What you'll get in return
Our Clients offers trainings, attractive social package and development possibilities within company’s structure.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl