Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Maintain a positive, empathetic and professional attitude towards customers.
- Acknowledge and resolve customer complaints/inquiries.
- Keep records of customer interactions, transactions, comments and complaints.
- Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback.
- Optimization of the Order-to-Bill processes by regularly analyzing efficiency of processes and issues being detected by the Regional Order-to-Bill team.
- First point of contact in case of escalations.
- Analyze key metrics and perform root-cause analysis, as needed.
- Process and ensure that all return requests comply with the Return policies including appropriate approval and documentation.
- Perform process controls (ICS, ICM, BPC) as described in the desktop procedures.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively an equivalent progressive working experience.
- 2-4 years of experience in Customer Service or other similar related Order-to-Cash processes.
- Strong communication and presentation skills.
- Highly customer oriented.
- Problem solving, decision-making and organizational skills.
- Project and people management skills.
- Ability to embrace change and be able to work in a changing environment.
- Ability to lead and coordinate cross-country, virtual teams if needed
- Fluent German (min. C1) skills both in the spoken and written form as a must, plus minimum B1/B2 degree of English
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Civil contract.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Maintain a positive, empathetic and professional attitude towards customers.
- Acknowledge and resolve customer complaints/inquiries.
- Keep records of customer interactions, transactions, comments and complaints.
- Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback.
- Optimization of the Order-to-Bill processes by regularly analyzing efficiency of processes and issues being detected by the Regional Order-to-Bill team.
- First point of contact in case of escalations.
- Analyze key metrics and perform root-cause analysis, as needed.
- Process and ensure that all return requests comply with the Return policies including appropriate approval and documentation.
- Perform process controls (ICS, ICM, BPC) as described in the desktop procedures.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively an equivalent progressive working experience.
- 2-4 years of experience in Customer Service or other similar related Order-to-Cash processes.
- Strong communication and presentation skills.
- Highly customer oriented.
- Problem solving, decision-making and organizational skills.
- Project and people management skills.
- Ability to embrace change and be able to work in a changing environment.
- Ability to lead and coordinate cross-country, virtual teams if needed
- Fluent German (min. C1) skills both in the spoken and written form as a must, plus minimum B1/B2 degree of English
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Civil contract.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.