Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
We are looking for candidates for the position:
Customer Service Professional - Japanese Speaker
woj.
dolnośląskie
Key responsibilities:
- Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
- Process consumer orders, providing information to enable cross selling and upselling of products
- Provide reports, resolve technical queries and undertake associated administrative activities
- Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
- Provide a “High-Touch” consumer service to our customers
We expect:
- Native/fluent Japanese C1/C2
- English B1/B2
- Excellent communication skills both written and verbal
- The desire to exceed expectations and ability to take ownership of issues
- The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player
- Computer skills (MS Office)
- Working hours Monday Friday 3AM 3PM and Saturday Sunday 6AM 3PM
We provide:
- Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program promoting activity
- Rest: we subsidize the holiday
- Giveaway: Christmas vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Children's Day
- Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program monthly events in each department/project
- Development: free access to modern training platform for every employee, development programs 95% of our managerial staff is from our internal promotion
- CSR we care not only about ourselves. We are happy to help those in need.
- Language Course you don't speak Polish? Join us and sign up for the lessons we organize.
Poznaj
Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.