Customer Service Quality Assurance with English

Monday-Friday, regular working hours

• Excellent teamwork and communication skills. Strong analytical and problem solving skills
• Able to adapt quickly in a rapidly changing environment by staying abreast with all the policies changes
• Responsible for retraining & refresher based on the business requirement.
• Driving a Calibration Process. Identify risks and recommend mitigation approaches to the process while managing effective outcomes
• Will be responsible for auditing and providing meaningful insights to identify knowledge gaps and training opportunities
• To provide inputs for process improvements based on job trends and provide floor support
• Ensure that reports are insightful and contain commentary. Proactively look for trends and drivers and provide analytical inputs to customers
• Supporting TL in running operations as and when required

• Prior experience of Quality Assurance preferred.
• Experience in giving feedback and coaching 
• Good understanding of QA processes.
• High level of attention to details
• Excellent communication skills (English at least C1)
• Working experience of MS Excel – Highly Desirable. Few examples are but not limited to
  • Lookup Functions – VLOOKUP, XLOOKUP
  • Logical Functions – IF, AND, OR, XOR
  • Text Functions – FIND, SEARCH, PROPER, TRIM, CONCATENATE
  • Formatting & Auditing
• Willingness to work from the office.

• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
• Pleasant and inspiring working atmosphere.
• Professional development and clear career path.
• Training & development opportunities.
• Competitive salary with cafeteria benefits.