Customer Service Representative with French

Monday-Friday, regular working hours

• Manage and communicate with high end client partners on a regular basis;
• Provide a wide-range support regarding the incentive programs to client partners via mail;
• Respond and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement and other related queries;
• Enroll and on-board partners in client ecosystem based on eligibility criteria established by the client;
• Handle end-to-end payment process - processing incentives earning calculations, claims and reconciliation.

• Interest and ability to quickly learn high-tech products and services
• Experience reconciling accounting figures and financial records
• Excellent written communication skills – English & French (at least C1)
• Intermediate to advanced computer literacy
• Working experience of MS Excel – Highly Desirable. Few examples are but not limited to
  • Lookup Functions – VLOOKUP, XLOOKUP
  • Logical Functions – IF, AND, OR, XOR
  • Text Functions – FIND, SEARCH, PROPER, TRIM, CONCATENATE
  • Formatting & Auditing
• High level of attention to details
• Professional email writing skills
• Appropriate handling of sensitive information
• Ability to work to deadlines
• Team player with the ability to work with multiple stakeholders involved
• Strong client relationship management and customer service skills

• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
• Pleasant and inspiring working atmosphere.
• Professional development and clear career path.
• Training & development opportunities.
• Competitive salary with cafeteria benefits.