Customer Service Representative with Italian

Requirements:

• Enthusiastic, communicative people that are willing to support our customers 
• With excellent knowledge of English and Italian language
• Not afraid of facing new challenges or opportunities
• With enthusiastic approach to team work and focus on internal and external customers
• Knowledge of MS Office applications, especially Excel and PowerPoint is needed
• First working experience will be a huge asset for us

Responsibilities:

• Managing customers’ business needs over the phone
• Processing customers’ requests and updating data in the computer systems
• Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge  management resources)
• Helping with the implementation of Sales and Marketing Plan
• Generating innovative ideas and solutions that will improve customers satisfaction
• Contributing to projects in various departments outside of regular responsibilities
• Assisting other team members to leverage and develop their capabilities

We offer:

• Possibility to be a part of a new, dynamic team
• Chance to gain working experience within international & supporting environment
• Developing your knowledge and experience by:
  • Managing customers’ business needs over the phone
  • Processing customers’ requests and updating data in the computer systems
  • Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
• Helping with the implementation of our Sales and Marketing Plan
• Generating innovative ideas and solutions that will improve customers satisfaction
• Contributing to projects in various departments outside of regular responsibilities
• Assisting other team members to leverage and develop their capabilities