Customer Service Representative

The Customer Service team is responsible for a correct order acceptance and administrative handling of all orders of the customers of P&O Ferrymasters. By working closely with customers and various internal departments, the Customer Service team is responsible for meeting and exceeding service expectations as set by the customers of P&O Ferrymasters.

As Customer Service Representative you form a crucial part of this team and share in the responsibility to deliver an ultimate customer experience by being responsible for daily contact with customers and ensuring that service meets expected criteria.

• Being responsible for the whole customer order acceptance linked with administrative activities;
• Acting as liaison to a dedicated client base;
• Meeting and exceeding service expectations as set by customers;
• Maximizing revenue opportunities;
• Working closely with operational and sales teams in pursuing customer needs;
• Building a constructive and pleasant relationship with dedicated customer base, building a strong rapport with customers;
• Ensuring all customer agreements are recorded and applied;
• Ensuring that Transport Planners and International Forwarders are aware of the orders taken and the level of priority of these orders;
• Being pro-active in solving of problems.

At P&O Ferrymasters, you will be joining a pan-European leader in tailor-made transport, logistics and supply chain solutions. We’re part of P&O Ferries – owned by DP World – and work across road, rail and sea through our Contract Logistics, Freight Management and Assets divisions. We operate from more than 20 strategic locations in 13 countries across the continent, where 500+ colleagues are united by a passion for customer and service focus.

P&O Ferrymasters offers a competitive package in line with the content of the job role.