Customer Service Specialist (Chat Support) with Ukrainian

• Effective contact with the customer only via live chat - 100% back office
• A positive, empathetic and professional approach to customers
• Providing reliable and accurate information in response to customer questions and problems in the logistics industry
• Active communication within the team
• Monitoring the chat and responding to customer reports in real time

• Experience in customer service or similar work is an asset
• Fluent in Ukrainian and English, both written and spoken
• Excellent interpersonal skills and multitasking
• Computer and MS Office skills
• Strong interpersonal skills and empathy to effectively serve customers in a variety of situations

Nice to have:

• Knowledge of the Polish language
• Willingness to work part-time on weekends

• Talent Development Program (real promotions and fast development path for the best).
• Professional preparation for work – training and mentoring.