Customer Service Specialist with Finnish

Location: full remote 

• Consistently achieve email quality score goals to meet client and customer satisfaction goals. 
• Maintain accuracy and security of customer information on the database; 
• Following company policies and procedures, ensuring quality;   
• Performing daily tasks in an efficient and timely manner;   
• Investigate, troubleshoot, and diagnose hardware and software technical issues; 
• Stay up to date with process changes and product updates; 
• To complete daily tasks as allocated in an efficient and timely manner

• Language: Proficiency in Finnish (C1) and English (B2) 
• Experience: Cool if you have experience in customer service;   
• Technology: Knowledge of MS Office and developed computer skills;   
• Personality: Motivated and enthusiastic. Dependable, reliable and able to perform duties with minimum supervision (w@h set up).

• Ability to prioritize and plan;    
• Independence AND ability to work with minimal supervision;  
• Ability to solve problems;  
• Attention to detail;   
• Soft skills.

• Type of contract you choose yourself (freelance contract for students or employment contract);  
• Basic salary + bonuses;  
• Working hours: 9:00 am - 17:00 pm, Monday - Friday (8 hours a day);  
• Remote job offer 

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);  
• We offer private Medicover privacy insurance;  
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
• Professional development through training and cross-location cooperation at the international level. 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.    

Mission: At Foundever™, we make things simple.   

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.  

Go further with Foundever™ 

Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.