WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. We offer business value to 300+ clients around the world by combining operational excellence with deep domain expertise in key industry verticals, including banking and financial services, healthcare, insurance, manufacturing, media and entertainment, consulting and professional services, retail and consumer packaged goods, telecom, shipping and logistics, travel and leisure, and utilities.
WNS delivers an entire spectrum of BPM services in customer interaction services, finance and accounting, human resource, research and analytics, technology solutions and industry-specific processes. More than 35,000 employees serve across 53 delivery centers located in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, UK and US.
- Answering calls and responding to e-mails
- Following prescribed processes (e.g. Rebooking, Cancellation, Schedule change, Name change, Luggage, Meals and Seats, Insurance, Monitor automated ticketing process) and handling other customer requests
- Providing customers with all requested and relevant information
- Cooperating with all relevant departments to resolve customer issues
- Providing e-ticket confirmations to customers
- Taking care of the high level of service and a positive relationship with customers
- Fluent in Russian
- Good level of English
- Very good interpersonal & communication skills
- Strong Customer Service focus
- Team player
- Good computer skills
- Great office close to seaside
- Work for a Client from Travel Industry
- Everyday contact with Russian language
- Monthly performance bonus
- Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
- Wide range of development and training options
- Prospects for self-development in a dynamically expending company
- Permanent employment contract (after trial period)
- Friendly atmosphere & team going outs
- Fruit Mondays to start your week with energy
