Customer Service Team Leader with Italian
Location: Katowice
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are looking for the candidates willing to join us to work for great organization and our customer - Unilever
Inviting applications for the role of Customer Service Team Leader with Italian
Responsibilities:
- Involvement in centralization project of O2C operations
- Manage a team of 10-15 direct reports (Customer Service Senior Specialists and Specialists) in one process area
- Drive initiatives in the managed team and organizationally that contribute to long-term operational excellence
- Oversee monthly and quarterly assessments and forecasts of organization's operational goals in the assigned process area
- Contribute to short and long-term organizational planning and strategy as a member of the management team
- Ensuring efficient and faultless customer service operations
- Identifying process improvements for countries/processes and coordinating deployment of global projects locally
- Analyze performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines
- Coordinate training and development of reporting team
- Recruit new team members
- Drive the safety agenda for the assigned process
Qualifications:
- Fluent in Italian and English
- University degree (minimum Bachelor) / logistics can be an advantage
- Customer Focus (focus on internal customers and impact on our external customers)
- Bias for action (focus on results and use of intelligent risk taking)
- Team Management (support, develop and respects others)
- Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
- Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
- Excellent communication skills, ability to cooperate with internal customers
- Pro-active approach to problem solving in short term and ability to implement long term preventive activities
- Ability to set priorities and to work effectively under pressure of time and results
- Ability to team management, build talents, teams target settings and lead appraisal process
- Excellent interpersonal skills and a collaborative management style
- Relevant experience in Customer Services Operations
- Demonstrated leadership and vision in managing staff groups or major projects and initiatives
What can we offer?
- Attractive salary
- Stable job offer - employment contract
- Work in the multicultural environment
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass, biking policy)