Customer Service Team Leader with Italian
Location: Katowice
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Service Team Leader with Italian
Responsibilities:
- Involvement in centralization project of O2C operations
- Manage a team of 10-15 direct reports (Customer Service Senior Specialists and Specialists) in one process area
- Drive initiatives in the managed team and organizationally that contribute to long-term operational excellence
- Oversee monthly and quarterly assessments and forecasts of organization's operational goals in the assigned process area
- Contribute to short and long-term organizational planning and strategy as a member of the management team
- Ensuring efficient and faultless customer service operations
- Identifying process improvements for countries/processes and coordinating deployment of global projects locally
- Analyze performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines
- Coordinate training and development of reporting team
- Recruit new team members
- Drive the safety agenda for the assigned process
Qualifications:
- Fluent in Italian and English
- University degree (minimum Bachelor) / logistics can be an advantage
- Customer Focus (focus on internal customers and impact on our external customers)
- Bias for action (focus on results and use of intelligent risk taking)
- Team Management (support, develop and respects others)
- Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
- Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
- Excellent communication skills, ability to cooperate with internal customers
- Pro-active approach to problem solving in short term and ability to implement long term preventive activities
- Ability to set priorities and to work effectively under pressure of time and results
- Ability to team management, build talents, teams target settings and lead appraisal process
- Excellent interpersonal skills and a collaborative management style
- Relevant experience in Customer Services Operations
- Demonstrated leadership and vision in managing staff groups or major projects and initiatives
What can we offer?
- Attractive salary
- Stable job offer - employment contract
- Work in the multicultural environment
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass, biking policy)
