Customer Success Advisor (English and Italian)

What responsibilities will you have?

• respond to enquiries and educate our Customers on our products by chat and email
• troubleshoot problems for Customers
• coordinate solutions with IT and management
• help customers build successful businesses

You’ll convince us if you:

• have excellent language skills in English and Italian (additional languages like Portuguese, Spanish, German, Russian or Polish are a plus)
• can thrive as part of a multinational team
• have online marketing acumen and preferably some technical background
• are open to new experiences and ready to acquire new information at a fast pace
• are ready to work with customers and co-workers from all over the world
• have the ability to easily handle a number of interactions at the same time
• have superior verbal and written communications skills and are ready to master your speed-typing skill
• are an outgoing “people person” with an upbeat attitude

        Perks of being a part of the team:

• drive the success of GetResponse SMB customers from all over the globe
• gain experience working with people from different countries and continents
• get a one-month induction training program
• be acknowledged for your successes and efforts (with a monthly bonus and varied possibilities to grow within the company)
  
  Extra perks include:
  
  
• private health insurance
• employee pension program (PPE)
• corporate life insurance
• sport cards subsidy and sporting event fees paid
• commute expenses paid
• bonus for cycling/running to work
• language classes
• lunch subsidy
  and much more!