Dla naszego klienta, firmy zlokalizowanej w Zielonej Górze, poszukujemy kandydata na stanowisko
Customer Support Engineer
Miejsce pracy: Zielona Góra
SCOPE OF RESPONSIBILITIES:
- support for international clients via ticketing tool
- troubleshooting application incidents and resolving requests
- providing workaround until problems are fixed
- performing standard application maintenance operations
- providing application related expertise in course of projects and change requests such as upgrades and migrations
- database reports creation
- log and manage issues coming from 1st line support
- routing incidents to appropriate team members
- maintenance of knowledge base and operation handbooks
- cross-functional responsibility to resolve technical issues with other departments
REQUIREMENTS:
- very good command of English language in speech and writing
- German, French, Spanish knowledge is an advantage
- excellent communication skills
- experience with SQL databases,
- strong software, technical and analytical skills
- experience in a support or technical consultancy function
- willing to travel on short term business trip
- general IT knowledge (Windows environment, web applications, understanding system architecture)
- motivated to learn new systems
- willing to work in an international team knowledge of application management processes and ITIL awareness
